All Lamb & Stine products are sold with a 14-day, money-back guarantee. Simply return the unused and unwashed item within 14 days of the receipt of your order, and we will exchange or refund it. Please ensure the item is in its original packaging. Return items that have been washed, used, or are unaccompanied by the original packaging and receipt of purchase will not be approved. Approved refunds cover the original product purchase price.
The following fees/charges are not reimbursed:
- Delivery charges from Lamb & Stine
- Cost to return the product to Lamb & Stine
When considering whether an item is faulty, please consider the hand-made nature of the product. In the unlikely event where an item is found to be faulty, Lamb & Stine will provide a replacement (when we are able), or offer a full refund. Returns are processed as quickly as possible.
To return goods for exchange or refund please email us at email@example.com.
Note: This policy applies only to products purchased directly online from lambandstine.com. If you have purchased Lamb & Stine product from a retail store, you are required to return to that store.